FAQ

ORDERING

What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. 

SHIPPING

How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. Pre-Ordered items are subject to longer shipping times. 

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. 

How much does shipping cost?
Shipping will depend on the stat you live in and the size/weight of your order. The easiest way to determine your shipping cost is to add the items to your cart, select  your location and press the "update total" button. 

Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has left our facility.

Do you ship internationally?
Not at this time. 

RETURNS & EXCHANGES

What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. 

If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at prettyintentional@gmail.com for further information. 

All of our items are custom made  at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.

Can I cancel/modify my order?
Please note we try to be very accommodating, if you have issues, send us an email at prettyintentional@gmail.com and we will try to help.

STILL HAVE QUESTIONS?

For additional information about Pretty Intentional, email prettyintentional@gmail.com